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Privacy Policy

This Privacy Policy explains how we collect, use, and disclose your information when you use the Service. It also describes your privacy rights and how applicable laws protect your information. By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation

Words with capitalized initials have specific meanings defined below. These definitions apply equally whether the terms appear in singular or plural form.

2. Definitions

For purposes of this Privacy Policy:

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party; “control” means ownership of 50% or more of voting securities.

  • Application refers to the software program provided by the Company, named Wello.

  • Refers to Cozyverse Global Limited, which is responsible for operating and providing the Service.

  • CCPA/CPRA refers to the California Consumer Privacy Act and the California Privacy Rights Act of 2020.

  • Consumer means a California resident as defined under the CCPA/CPRA.

  • Data Controller (GDPR) means the Company, which determines the purposes and means of processing Personal Data.

  • Device means any device that can access the Service, such as a mobile phone or tablet.

  • GDPR means the EU General Data Protection Regulation.

  • Personal Data means any information that identifies or can be used to identify you.

  • Service refers to the Application.

  • Service Provider means any third-party company or individual processing data on behalf of the Company.

  • Usage Data means data collected automatically, such as IP address, browser type, pages visited, and timestamps.

  • You means the individual or legal entity using the Service.

3. Collecting Personal Data

We may collect certain personally identifiable information that you voluntarily provide while using the Service. This may include information such as your email address when you contact us or request support.

4. Collecting Usage Data

Usage Data may be collected automatically when you access or use the Service. This may include technical information such as your device type, IP address, browser type, operating system, pages accessed within the Service, and the duration of your session.

5. Retention of Personal Data

Personal Data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing agreements.

6. Disclosure of Personal Data

Personal Data may be disclosed when required by law or valid governmental requests. Information may also be disclosed to comply with legal obligations, protect the Company’s rights or property, investigate potential violations, or ensure the safety of users and the public.

7. Security of Personal Data

We take reasonable administrative and technical measures to protect Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

8. Third-Party Service Providers

The Service may rely on third-party providers to support analytics, infrastructure, and service functionality. These providers may collect and process data according to their own privacy policies and applicable legal requirements.

9. GDPR Compliance

If you are located in the European Economic Area, your Personal Data will be processed in accordance with the GDPR. Processing may be based on consent, performance of a contract, compliance with legal obligations, protection of vital interests, public interest, or legitimate interests.

10. Your GDPR Rights

Individuals located in the European Union may have rights including access to their Personal Data, correction of inaccurate information, deletion of data, restriction of processing, data portability, objection to certain processing activities, and withdrawal of consent where applicable.

11. CCPA/CPRA Privacy Notice

California residents have specific rights under the CCPA and CPRA regarding the collection and use of their Personal Information.

12. Categories of Personal Information Collected

We may collect identifiers such as IP addresses and device identifiers, as well as information about internet activity such as interactions with the Service. Other categories of personal information defined by the CCPA are generally not collected.

13. Your CCPA/CPRA Rights

California residents may request information about collected data, request correction or deletion of their personal information, limit the use of sensitive information where applicable, and exercise their rights without discrimination.

14. Links to Other Websites

The Service may contain links to external websites that are not operated by the Company. We are not responsible for the privacy practices or content of these third-party sites, and users should review the privacy policies of those services separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updates occur, we may notify users through email or through notices within the Service and update the “Last updated” date accordingly. Users are encouraged to review the policy periodically.

16. Contact Information

If you have any questions about this Privacy Policy, you may contact us.

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Email: feedback@cozyverseglobal.com

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